If you would like to return or exchange a product purchased from our online store, please fill out our contact form in our Contact Us page including the order number and we will respond back shortly.
Givet Krisando products that are purchased from our online store (excluding promotional or sale items) can be return within 30 days of the purchase date for a full refund with the exact amount of the purchase. All our products must be return unused, unwashed, all original tags attached and as well as the original packaging.
Upon receiving your returned Givet Krisando product at our collection point, we will email you in regards of the refund for the product you had returned, within 10-14 business days. Your refund will be processed and will be refunded by your original payment method. We strongly encourage customers to check their accounts if the refunded amount has been deposited by us.
A product may only be exchanged for a product of the same, or lesser, price. If you wish to exchange for a more expensive product, please make a return and we will issue a full refund. You are able to place a new order for the correct item at your own convenience.
*Customers are responsible for all shipping expenses on the return of Givet Krisando product. We strongly recommend customers to use trackable and most cost effective shipping method.
Late or missing refunds (if applicable)
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All Returns should sent to the following address:
830 Woodlands Street 83, #03-21, Singapore 730830
*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.